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- Frequently Asked Questions
0985-65-0111
From what time to what time is dinner?
Dinner service available time is from 18:00 to 20:30.
(The final meal start, last order is half past 20. )From what time to what breakfast?
We are planning to change the breakfast set menu to a Japanese breakfast set menu by looking at the situation of the facility on that day, w…Continue readingIs there a shuttle?
If you are at JR Nichinan Line Aoshima Station (7 minutes walk), we will pick you up.
Please let us know your arrival time prior to arrival…Continue readingCan we swim before checking in on the day of staying?
If you are going to be swimming at the pre-check-in time (before 15 o'clock) you can use it as follows.
1: Stop the car in the hotel parking…Continue readingDo you have yukata?
Yukata are available in standard sizes (M-L) in the rooms.
Please use the adult S & LL or children's yukata freely from the center of the l…Continue readingDo you smoke? / Is there a non-smoking room?
In accordance with the Health Promotion Law enforced on April 1, 2020, all rooms have been changed to non-smoking.
※Sorry, there is no smoki…Continue readingIs there an ATM? If there is nothing, where is near?
Unfortunately there is not it in the facility.
About 800m from the hotel, located in the 7-Eleven Aoshima Store located in a 15-minute walk.…Continue readingHow long by car to the entertainment district (Nishitachi) in Miyazaki City center?
It is about 30 minutes by car (taxi) to Miyazaki Prefecture's only entertainment district, Downtown Miyazaki City (commonly known as Nishita…Continue readingIs there an EV charging station? What is the fare?
From Tuesday, February 10, 2015, it is possible to use it for one machine only.
If you are using, please contact the front desk on the 1st f…Continue readingAbout change after reservation
Changes after making a new reservation can be Jalan net yourself from Jalan net.
Jalan net TOP “Reservation inquiry / change / cancellation…Continue readingCan I eat in the room?
※At present the room food is not available due to various circumstances of the hotel.
If we supposed to revive room food in the future, we w…Continue readingDo you have elevators?
There are two.
One is from BF (basement) to RF (rooftop), and the other is from 1F (1st floor) to RF (rooftop floor). Please refrain from us…Continue readingIs there a parking lot? Prices?
General car (bike, medium to large bus combined use) parking lot before entrance of our facility.
Parking is free of charge for guests.
The …Continue readingCan I use the parking lot even before check-in?
In principle it is available.After parking, please offer "name of guest's representative", "reservation place (from telephone, Jalan net, et…Continue readingHow long does it take from JR Aoshima Station?
It is about 7 minutes on foot to the hotel.
If it is a car, it is about 2 minutes.How long does it take to walk from the nearest bus stop?
Miyazaki Kotsu Bus Aoshima off at the Miyazaki Kotsu Bus Aoshima bus stop and it takes about 4 minutes on foot to the city.How long does it take to drive from Miyazaki Airport?
You can reach the hotel in about 20 minutes by car.
Take South National Route 220 south to Nichinan.
Proceed to Aoshima KODOMO NO KUNI.Where is the nearest interchange? Access?
It will be Miyazaki IC.
Miyazaki Interchange takes about 20 minutes by car from Miyazaki Interchange.
Go straight on National Route 220 on…Continue readingIs it possible to use a day trip?
Bathing on a day trip
The underground public bathhouse started from 13 o'clock,
The 8th floor rooftop open-air bath can be used from 16 o'cl…Continue readingIs there a private bath?
Observation on the rooftop floor There is only one place of the small open-air bath "Aoshima".
【Reservation method】Guests staying at the ho…Continue readingWhat time is check-in and Check-out?
Basically
■Check in from 15 o'clock
■Check-out is at 10 am the next morning.
※Please inform us if it will be past the check in time (after …Continue readingCan I leave my luggage even before and after check-in?
We will keep you at the front desk on the 1st floor so please tell the front desk staff.
Please note that valuables can not be stored.I'd like to send my package to the hotel by courier · · ·
Yes.It is possible.
Please clear the following points and send it to Aoshima Grand Hotel Front Desk.
Regarding courier fee, please pay at th…Continue readingCan I split or designate ribbon by credit card payment
I am having a one-time payment.Can discounts be used together?
I'm sorry.
As Internet reservation has already been discounted, you can not use various card discounts or coupons.When will the cancellation fee be charged?
·2 days to 3 days ago, 30%
·The day before 50%
·100% on the day
·100% non-stay
As a cancellation fee.How do I pay for my room rate?
Basically, it will be payment on cash or credit card at the site.
However, depending on the reservation plan (Cash settlement limited plan e…Continue readingCan pets stay?
Unfortunately at the hotel
Accommodation with pets and use of facilities in facilities
We can not accept it.
Humbly, thank you for your unde…Continue readingDoes the room / facility support barrier-free?
We are sorry indeed, but we do not have barrier-free in-facility, including guest room.
Please note.
Please ask the front desk for free lend…Continue readingCan I connect the Internet in my room?
The lobby, all rooms, elevator hall on each floor, banquet hall on the second floor, large communal bath on the first basement, game corner,…Continue reading
Reserve·Contact us
Please feel free to contact us if you have any questions.